FAQ – Knoctify

Payment

What payment method is available?

The following payment methods are avaliable:

Singapore

PayNow (For more information about how to use PayNow, you can check out this tutorial.)
PayPal

Malaysia

PayPal (USD)
Bank Transfer (MYR)

Other Countries

PayPal (USD)

Product

Can Knoctify be used as a vibration alarm clock?

Knoctify Light does not support alarm clock function now. However, we are working on support this feature in the future with new product add-ons.

How do I install Knoctify Button on the wall or door?

You can either use double sided tape (for temporary mounting) or screws (for permanent mounting). For screw mounting, the user will have to open up the casing, remove the circuit board and follow the drill guide holes on the casing to drill holes for mounting on the door or wall. You can refer to the instruction manual for more information.

How does knock detection work? Did it get triggered by loud sound?

The Knoctify button uses a vibration sensor to detection vibrations on the surface that it is attached to. A special software is written to detect the vibration caused by knocking to trigger the button and activate the receiver light. Knock detection works best on a solid wooden surface and is not guaranteed to work on all surfaces. In some cases, when attached on the door, the button may be triggered by the opening and closing of the door as the movement of the door may be similar to a knock vibration.

Knock detection can be disabled to improve battery life. Refer to the user manual for instructions on how to disable knock detection.

How do I know when to change batteries?

For Knoctify button, there is no low battery indication. However, there is a LED that lights up with you press on the push button. When you don’t see this light turn on, it means the battery is flat and it is time to change the battery.

For Knoctify light, as the battery power gets weaker, the LED flashing will be less bright and this will be an indication that the battery needs to be replaced soon.

How many Knoctify lights can be linked to 1 Knoctify button?

Up to 20 Knoctify lights can be linked to 1 Knoctify Button

How many Knoctify buttons can be linked to 1 Knoctify light?

Up to 10 Knoctify buttons can be linked to 1 Knoctify light.

Is Knoctify waterproof?

Knoctify Button is designed for outdoor use and is waterpoof against heavy rain.

Knoctify Light is splashproof and can be used in the kitchen or bathroom.

What is the battery life of Knoctify?

The battery life for Knoctify as affected by various factors such as how often it is triggered and which mode is it in, and the type of battery used.

With knock detection feature enable, the Knoctify button has an approximate battery life of up to 6 months (average 2 triggers a day). If knock detection feature is disabled, Knoctify button will have a battery life of up to1 year (average 2 triggers a day).

Knoctify light has a battery life of up to 8 months with light feedback enabled only (average 2 triggers a day).

What is the wireless range for Knoctify?

The wireless range is about 150 m in a open space. Indoors, the wireless range can vary greatly because of difference obstacles that reduces the wireless range. Knoctify has been tested to work in doors with 3 walls in between up to a range to 50m which is more than sufficient for most houses.